Practically Speaking

Kyle and her husband moved to Brookfield in 1986. She became active in local politics and started blogging in 2004. Her focus is primarily on local issues but often includes state and national topics, too. Kyle looks at things from the taxpayers' perspective in a creative, yet down to earth way, addressing them from a practical point of view.

Going the extra mile


I just returned from the Brookfield Library...smiling.

One of my neighbors is having a neighborhood Fall Festival party tonight and wanted to show some fun DVDs on the BIG screen. We are assisting with some of the technology to make that happen. (Translation: son is assisting.)

The original plan was to hook up a VCR to the projector and show my friend's VCR tape. But yesterday, I found I was the one needing to do that task--something a little too complicated for me. No problem, last night I reserved online It's the Great Pumpkin, Charlie Brown on DVD at the Brookfield Library.

Today, I zipped in to get it, but the check out lady couldn't find it in the usual places. She advised me to go to the children's section, that it might be on the seasonal items cart. Mary, the new children's librarian came to my aid, but even she could not find it on the cart or shelf.

Did she give up and just give me a SORRY, it's not here? No. She said she would look in the back at the circulation desk. I followed her back to check out and watched her search in all sorts of piles and stacks. She could have given up at that point and just said some sort of apology--she did try after all. Instead, Mary continued searching and looked in a stack of items needing repairs (the jacket was a bit ragged).

Eureka, she found it!

I have to commend Mary for really going the extra mile on this one. It is one of the reasons I have always preferred using the Brookfield Library over the Waukesha Library. The staff has always been friendly and helpful. Brookfield also takes better care of their materials.

So, thank you Mary. You made my day and saved my friend's party from suffering from my lack of technical savvy! 


P.S. The library is conducting a survey. There is a table set up just inside the front doors with surveys and a drop box. Take a minute and give them some feedback. I think you have until the end of the month. 

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Page Tools